Patient Support Officer - Ward H3 - Targeted

Be the friendly face that keeps a busy ward running smoothly.

Employment Type: Permanent Part Time
Position Classification: Admin Officer Level 2
Remuneration: $33.59 - $34.70 per hour + super
Location: John Hunter Hospital | Awabakal Country
Hours Per Week: 32
Requisition ID: REQ647750
Applications Close: Monday, 6th April 2026

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Where you'll be working:
Ward H3 is a fast-paced Medical Assessment and Short Stay Unit (MACU/ESSU), delivering high-quality care to a diverse patient group. This dynamic ward operates across a 7-day roster, supporting patients through critical early stages of their hospital journey.

You’ll join a collaborative, supportive team of nurses, doctors, and allied health professionals who value teamwork, respect, and a positive attitude. The culture is welcoming and patient-focused, where every team member plays an important role in delivering excellent care. You will be supported with structured orientation and training.

About the role:
As a Patient Support Officer, you’ll be at the heart of ward operations - supporting patients, families, and clinical staff to ensure the ward runs efficiently and smoothly.

A typical shift may include:

• Welcoming and assisting patients, families, and visitors
• Managing phone enquiries and ward communications
• Coordinating patient admissions and discharges
• Preparing and maintaining patient charts
• Ordering and restocking ward supplies and stationery
• Assisting with general ward organisation and support tasks

This role follows a 7-day rotating roster, with shifts typically from 12:30pm to 9:00pm, including weekdays, weekends, public holidays, and the Christmas/New Year period.

About you:
You’re someone who thrives in a busy environment and enjoys helping others. You bring a positive attitude and are just as comfortable working independently as you are as part of a team.

We're looking for:

• A friendly, approachable, and professional manner
• Strong organisational and time management skills
• Ability to prioritise tasks in a fast-paced environment
• Flexibility and adaptability to changing demands
• Confidence communicating with a wide range of people

What we can offer you:
At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:

• Sustainable Healthcare: Together towards zero
• Proximity to shopping and other services
• 4 weeks annual leave (pro-rata for part time employees)
• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
• Salary packaging options - up to $11,600 plus novated leasing
• Fitness Passport for health and well-being - discounted gym options for you and your family
• Employee Assistance Program (EAP) for staff and family members

 

Additional information:

• An eligibility list will be created for future permanent part time and temporary part time vacancies.
• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.