Our purpose and vision

BHI's primary focus is to deliver timely, accurate and comparable information on the performance of the NSW public healthcare system.

We are a trusted provider of healthcare performance information, which can be used 
to inform action that leads to improvements in patients’ experiences and outcomes. 

Our purpose is to provide the community, health professionals and policy makers with information that enhances transparency of healthcare system performance in NSW, informing actions to improve the safety and quality of healthcare, and strengthening accountability

For more information, please visit bhi.nsw.gov.au or see our Strategic Plan 2019–22.

What we do

BHI has established a strong reputation as an impartial, fair reporter on the performance of the health system in NSW, offering high quality information products that are meaningful to those both within and outside the system. 

We adopt a systematic approach to measuring and reporting performance throughout the complex and multifaceted NSW public healthcare system - capturing variation, highlighting areas for improvement, and making the information widely available.

BHI publishes regular reports and data about the performance of the NSW public healthcare system and also manages the NSW Patient Survey Program.

Working at BHI

BHI nurtures a culture of teamwork, innovation and excellence.

Our people are health services researchers, biostatisticians and data analysts, graphic designers, communication and data visualisation specialists, and corporate staff.

BHI recruits highly skilled staff who add value to the work of our team and ensure that they can continually develop their skills and expertise.

We promote a positive workplace culture and support flexible work practices. We also have regular social activities for staff.

BHI is based in bright, spacious and modern offices in St Leonards. To find out more about us, please visit bhi.nsw.gov.au