Clinical Technology Service Operational Lead - Single Digital Patient Record

Position: Clinical Technology Service Operational Lead
Award: Health Manager Level 4
Employment Type: Permanent Full-Time

• Opportunity to work from our modern Chatswood/St Leonards offices
• Attractive salary from $147,653 up to $175,917 + 12% Super and annual leave loading
• Allocated day off per month, salary packaging, discounted fitness passport and more!
• Join the team enriching health in millions of ways every day through digital innovation

Applications Close: 11:59pm, 8 April 2026

About Us – Single Digital Patient Record (SDPR), NSW Health
Be part of the team leading the largest digital transformation in Australia’s public health history. NSW Health’s SDPR program is transforming the way patient care is delivered and experienced - creating a single, secure, holistic, and integrated view of patient information across the entire state. 

By connecting every corner of the NSW public health system, this groundbreaking program empowers clinicians and care teams with real-time access to unified patient data - enabling safer, more transparent, and quality care for every person, anywhere. 

Join us now and contribute to the millions of ways we're enriching health every day.
 

About the Opportunity
As the Clinical Technology Service Operational Lead plays a pivotal role in enabling safe, reliable and seamless digital care across NSW Health. As part of the Single Digital Patient Record Implementation Authority (SDPRIA), this role is responsible for coordinating and operating the Clinical Technology service model that underpins real‑time medical device data integration across the state. 

In this role, you will provide hands-on operational leadership, overseeing the performance, security and stability of medical device integrations, gateways, middleware and clinical messaging platforms. You will lead day‑to‑day monitoring, incident response and service restoration activities, ensuring systems perform consistently and support safe clinical workflows. You will also drive continual service improvements by identifying recurring issues, strengthening processes, and enhancing operational readiness across the environment. 

Working closely with SDPRIA teams, eHealth NSW, Local Health District Biomedical Engineering and ICT teams, clinical stakeholders, vendors and Service Management functions, you will ensure all components of the Clinical Technology ecosystem operate within agreed service levels. This role is ideal for someone with strong technical leadership skills, deep experience in healthcare ICT or clinical technology operations, and a commitment to supporting high-quality, state-wide digital health services. 

In this role, you will:

• Lead the day‑to‑day operations of Clinical Technology services, ensuring medical device integrations and clinical messaging systems are reliable, secure and high performing.
• Monitor, triage and resolve operational issues, coordinating incident, problem and change management activities across technical, clinical and vendor teams.
• Drive continual service improvement by analysing service trends, addressing recurring issues, and strengthening operational processes, controls and documentation.
• Oversee maintenance, patching and cyber assurance activities to support the stability and readiness of devices, gateways, middleware and integration components.
• Provide leadership and direction to technical team members, managing workload, priorities and operational coverage to ensure consistent service delivery.

About You

• You bring strong experience in medical device integration, clinical technology operations or healthcare ICT, with a track record of maintaining reliable, high‑performing systems.
• You excel at coordinating technical teams, providing clear direction, prioritisation and leadership in fast‑paced operational environments.
• You are confident managing incident, problem and change processes within structured service frameworks such as ITIL.
• You communicate effectively with diverse stakeholders—including ICT, clinical teams, biomedical engineering and vendors—to collaboratively resolve issues and optimise service outcomes.
• You have strong analytical and troubleshooting skills, with the ability to identify risks, interpret trends and drive continual improvement in complex clinical environments.

You will succeed in this role if you:

• Enjoy working in an environment where no two days are the same. 
• Are motivated by tight deadlines and problem solving on the go. 
• Can juggle multiple priorities while staying calm and outcome focused. 
• Thrive when collaborating with others to deliver results in a fast-moving space.  

Need more information?

• Position description
• Check out our diversity and inclusion commitment
• Learn more about our Single Digital Patient Record Program

Working at SDPRIA

Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:

• Professional growth and career development
• Allocated day off per month
• Salary packaging
• Various health and wellbeing programs to support our team

How to apply

Share with us your most up to date resume (up to 5 pages), highlighting your relevant skills and experience and answer the targeted question below. 

Targeted question (max 500 words) - Can you describe a time you designed the operational support of a complex clinical technology or digital health service? How did you work with clinical, technical, and vendor stakeholders, and how did you ensure the support model aligned with and prioritised clinical workflows? 

We recognise that AI tools are increasingly being used to assist with resumes and applications. While we welcome their use, we’re eager to see your personality and get to know the person behind the application! 

Role-specific enquiries: If you have any questions about the role, please contact the hiring manager Andrew Cook via Andrew.cook@health.nsw.gov.au 

General recruitment and adjustment enquiries: If you require assistance, have any questions about the recruitment or require adjustments to the recruitment/interview process, please contact Vaaruni Narayana at Vaaruni.narayanaiyengar@health.nsw.gov.au 

Additional information 

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).

• This role may require evening, night, weekend and/or shift work, in accordance with operational needs and Award provisions. 

• 'Exempt' is defined as a fixed term contract with a length greater than 13 weeks. 

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