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Operational Management
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REQ465370 Requisition #
Employment Type: Permanent Full Time
Position Classification: Manager Lvl 3
Remuneration: 112485 - 112485
Hours Per Week: 38
Requisition ID: REQ465370


Position Tagline
This is the 'enticer' for the candidate, this is the first few lines they will see when they see the ad on the sourcing site. Make sure it is appealing and compelling so the candidate is more likely to continuereading. e.g. Want to work in a world class medical facility? Be a part of a helping the community.

Where you'll be working
Organisation specific content
Short paragraph on the culture, benefits, what it's like to work here

What you'll be doing
The Duty Operations Manager supervises Station Officers and Paramedics (either at a large station or a number of stations) on a day to day basis to ensure the delivery of high quality, cost effective emergency health transport, clinical and operational practice, rescue and patient transport services.

Duty Operations Managers provide support and leadership to Station Officers and Paramedics during operational shifts. The position manages the day to day resourcing requirements of the station(s) which includes Volunteers and Community First Responders ensuring that staff promptly and effectively handles competing demands for patient care services to provide on-time, patient transport and pre-hospital patient care services to the community.

The Duty Operations Manager provides clinical and operational leadership for the station(s) on a shift by shift basis under the guidance of the Zone Manager.

  1. Applicants must hold all required certifications, licences, registrations and qualifications (including but not limited to current Certificate to Practice, registration as a paramedic, and a current NSW Driver Licence) and undertake necessary and relevant training and work experience as determined by NSW Ambulance as well as demonstrated expertise in, and enthusiasm for, the maintenance of the highest quality clinical care delivery and associated governance.
  2. Evidence of training and/or demonstrated practical experience in the supervision of emergency management/scene management either through actual events or active participation in programmed special events.
  3. A demonstrated ability to personally deliver high quality clinical care and demonstrated ability to perform a clinical mentoring role for less experienced Paramedics.
  4. Sound knowledge of Ambulance operations and infrastructure and ability to interpret and apply Ambulance industrial awards and agreements and human resources policies and practices.
  5. Well-developed problem solving, analytical and decision making skills.
  6. Excellent oral and written communication skills, including consultation, presentation, facilitation skills and negotiation skills.
  7. Ability to plan, prioritise, and report against key performance indicators, oversight the conduct of audits and supervise support functions such as stores, rosters, vehicle usage and monitor clinical compliance with Ambulance protocols and Patient Health Care records.
  8. Demonstrated people management skills, including providing staff support, staff development, performance management and the early identification of unacceptable workplace behaviours and taking appropriate action such as investigation, resolution and monitoring of harassment and bullying, grievance issues and conflict resolution.


Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position
For role related queries or questions contact Amanda Rifai on Amanda.Rifai@health.nsw.gov.au

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