Engagement Officer
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- Contracts and Business Support
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- NSW Health Pathology
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- REQ612982 Requisition #
Employment Type: Temporary Full Time up to July 2028, with potential availability of ongoing employment
Position Classification: Administration Officer Level 6
Remuneration: $83,554.59 - $85,530.07 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ612982
Location: Newcastle or Sydney
Applications Close: 17 November 2025 - 11:59pm
About the Opportunity
We’re seeking a proactive and client-focused Engagement Officer to join our team at NSW Health Pathology. A key focus of this position will be serving as the primary point of contact for clients during the testing and implementation of our new electronic reporting solution. You’ll also play an integral role in supporting a range of engagement initiatives across the Fusion Program, helping to deliver improved digital experiences and stronger connections with our partners.
What we can offer you
Accrued Days Off in addition to Annual Leave
Generous salary packaging options and other fringe benefits
Corporate wellbeing programs, including the Fitness Passport
Learning and development opportunities, including in-house training with RTO My Health Learning
What you'll be doing
The Fusion Program is a comprehensive program of work that aims to standardise, streamline and integrate pathology services over the next four years. The Fusion Program is integrated into the Single Digital Patient Record (SDPR) Program.
The Engagement Officer works in the Fusion Program by supporting and coordinating engagement activities with General Practice (GP) and Specialist customers of NSW Health Pathology, as part of the electronic reporting (eReporting) project that will contribute to the achievement of strategic and operational objectives. The Engagement Officer will undertake engagement activities with GP and Specialist customers of NSW Health Pathology in validation testing to ensure that pathology reports are able to be received by the various electronic practice management software’s that exist across NSW.
Outside of validation testing for the eReporting project, the Engagement Officer will support the Fusion Program in preparing for future engagement activities by preparing data, information and undertaking follow up with stakeholders.
Interested in joining Australia’s largest public pathology service? Apply now by addressing the following questions:
- Demonstrated ability to perform administrative tasks, determine priorities, exercise independent judgment, discretion and initiative, prioritise work, meet deadlines, task allocation and achieve service/unit objectives.
- Demonstrated experience in problem solving, conflict resolution, working within a team and risk management
- High level of interpersonal, written and verbal communication skills
- Demonstrated commitment to providing quality customer-focused service and applying quality improvement initiatives to workplace practices and procedures
- Demonstrated ability to use a wide range of computer hardware, Microsoft software applications and electronic systems to complete work activities
- Current Drivers licence, exemplary driving record and the capacity/willingness to travel and work at various NSWHP sites
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Cherith Allen on cherith.allen@invalidemail.com
New to NSW Health Pathology?
The preferred candidate may be required to undergo a functional assessment prior to appointment.
Talent Pool
If the selection panel identifies more than one suitable candidate for the role, an eligibility list will be created for future temporary and casual vacancies.
Our Commitment to Diversity and Inclusion
NSW Health Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
