TEST DEV OPS CONSULTANT
Employment Type: Permanent Full Time
Position Classification: Admin Off Lvl 4
Remuneration: 75176.8 - 76897.65
Hours Per Week: 38
Requisition ID: REQ621084
Position Tagline
This is the 'enticer' for the candidate, this is the first few lines they will see when they see the ad on the sourcing site. Make sure it is appealing and compelling so the candidate is more likely to continuereading. e.g. Want to work in a world class medical facility? Be a part of a helping the community.
Where you'll be working
Organisation specific content
Short paragraph on the culture, benefits, what it's like to work here
What you'll be doing
Position Classification: Admin Off Lvl 4
Remuneration: 75176.8 - 76897.65
Hours Per Week: 38
Requisition ID: REQ621084
Position Tagline
This is the 'enticer' for the candidate, this is the first few lines they will see when they see the ad on the sourcing site. Make sure it is appealing and compelling so the candidate is more likely to continuereading. e.g. Want to work in a world class medical facility? Be a part of a helping the community.
Where you'll be working
Organisation specific content
Short paragraph on the culture, benefits, what it's like to work here
What you'll be doing
The Service Desk Agent is responsible for resolving caller requests in line with client service level agreements and accurately logging the resolution or investigative work performed into a Service Desk enterprise ticketing system.
About eHealth NSW
eHealth NSW is responsible for the delivery of digital solutions for clinical care and business services across NSW Health. We support a digitally enabled and integrated health system that delivers quality patient-centred health experiences and outcomes to the people of NSW.
Customers’ and consumers see eHealth NSW as an organisation with customer centric values, behaviours and capabilities. We work together to build trust and engage with our customers and share up-to-date understanding of their business needs. We deliver consistent, reliable and easy-to-use products and services that meet our customers’ needs. We share customer feedback and data and use the insights to continually improve our customers’ experience
About eHealth NSW
eHealth NSW is responsible for the delivery of digital solutions for clinical care and business services across NSW Health. We support a digitally enabled and integrated health system that delivers quality patient-centred health experiences and outcomes to the people of NSW.
Customers’ and consumers see eHealth NSW as an organisation with customer centric values, behaviours and capabilities. We work together to build trust and engage with our customers and share up-to-date understanding of their business needs. We deliver consistent, reliable and easy-to-use products and services that meet our customers’ needs. We share customer feedback and data and use the insights to continually improve our customers’ experience
- Demonstrated knowledge in using and supporting ICT in a professional call centre environment, this includes demonstrated ability in using enterprise ICT products and experience in supporting NSW Health applications.
- Excellent verbal communication skills in providing technical instructions, advising and consulting over the phone.
- Demonstrated ability in documenting technical investigations and outcomes accurately and concisely, including prior experience with updating technical contents using standard templates.
- Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines.
- Demonstrated ability to deal with issues effectively under pressure and in handling, resolving and escalating matters in crisis situations.
- Demonstrated ability in handling difficult customer interactions over the phone and problem-solving while maintaining high level of customer satisfaction.
- Demonstrated knowledge in using and supporting ServiceNow and Amazon Connect (AWS) in a professional call centre environment, this includes demonstrated ability in using enterprise ServiceNow and Amazon Connect (AWS)
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Olivia Liu on Olivia.Liu@health.nsw.gov.au
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